Terms & Conditions

Effective Date: July 2, 2026
Last Updated: July 2, 2026

These Terms & Conditions govern your access to and use of the Bisma Shopping Mall website. By accessing, browsing, creating an account, or placing an order on our website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please refrain from using our website.

1. About Bisma Shopping Mall

Bisma Shopping Mall is an online retail platform dedicated to providing customers with quality products across multiple categories, including groceries, household essentials, beverages, cosmetics, personal care products, baby products, garments, crockery, electronics, stationery, and other consumer goods.

Business Address:

Near Pani Wali Tanki
Housing Scheme
Jehanian, Khanewal
Punjab, Pakistan

2. Eligibility

Our website may be browsed by anyone. However, customers placing an order must be legally capable of entering into a binding purchase agreement under the applicable laws of Pakistan.

By placing an order, you confirm that the information provided is accurate, complete, and up to date.

3. Customer Accounts

Customers may create an account to:

  • Place orders more efficiently
  • Track order status
  • Manage shipping addresses
  • View order history
  • Receive order updates

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Products and Availability

We strive to keep our inventory updated; however, product availability is subject to change without prior notice.

If an item becomes unavailable after your order has been placed, we will contact you to discuss one of the following options:

  • Wait for the item to become available.
  • Choose a suitable alternative product.
  • Receive a full refund for the unavailable item (if already paid).

5. Product Information

We make every reasonable effort to ensure that product descriptions, prices, specifications, images, and availability are accurate.

However, occasional errors may occur.

Bisma Shopping Mall reserves the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

Product images are provided for illustration purposes only. Actual product colors, packaging, labels, ingredients, specifications, or designs may vary slightly due to manufacturer updates, lighting conditions, or display settings.

Customers are encouraged to review the product packaging upon delivery for the most current product information.

6. Pricing

All prices displayed on our website are in Pakistani Rupees (PKR).

Prices may change without prior notice.

If a pricing error is discovered after an order has been placed, Bisma Shopping Mall reserves the right to:

  • Cancel the order,
  • Contact the customer with the correct pricing,
  • Offer an alternative product where applicable, or
  • Issue a full refund if payment has already been received.

7. Orders and Order Acceptance

Submitting an order on our website constitutes an offer to purchase.

An order is not considered accepted until it has been reviewed, verified, and confirmed by Bisma Shopping Mall.

We reserve the right to refuse or cancel any order for reasons including, but not limited to:

  • Product unavailability
  • Pricing errors
  • Incorrect customer information
  • Suspected fraudulent activity
  • Payment authorization failure
  • Violation of these Terms & Conditions

8. Payments

We may offer one or more of the following payment methods:

  • Debit Cards
  • Credit Cards
  • EasyPaisa
  • JazzCash
  • Cash on Delivery (where available)

Online payments are processed securely through trusted third-party payment gateway providers. Payment availability may vary depending on your location, order value, or technical availability of the selected payment provider.

Bisma Shopping Mall does not store customers’ debit card numbers, credit card details, CVV codes, PINs, banking credentials, or mobile wallet passwords.

9. Order Cancellation

Customers may request cancellation of an order before it has been dispatched.

Once an order has been dispatched, cancellation requests may no longer be accepted.

If an online payment has already been processed for a cancelled order, eligible refunds will be issued according to our Return & Refund Policy.

10. Shipping and Delivery

We currently provide delivery services across Pakistan through our local delivery team (where available) and trusted courier partners.

Orders may be delivered through:

  • Bisma Shopping Mall’s own delivery team (for selected local areas)
  • Trusted third-party courier partners for nationwide deliveries

Estimated delivery times are provided for convenience only and may vary depending on:

  • Delivery location
  • Weather conditions
  • Public holidays
  • Courier operations
  • Government restrictions
  • Other circumstances beyond our control

11. Returns and Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Customers are encouraged to review that policy before placing an order.

12. Promotions, Discounts and Coupons

From time to time, Bisma Shopping Mall may offer:

  • Promotional discounts
  • Coupon codes
  • Seasonal campaigns
  • Flash sales
  • Loyalty rewards

These promotions may have specific terms, validity periods, and usage limits.

Bisma Shopping Mall reserves the right to modify or discontinue any promotional offer without prior notice.

13. User Conduct

By using our website, you agree not to:

  • Provide false or misleading information.
  • Place fraudulent or fake orders.
  • Attempt unauthorized access to our systems.
  • Interfere with website functionality.
  • Upload harmful software or malicious code.
  • Engage in abusive, offensive, or unlawful conduct.

Violation of these Terms may result in suspension or termination of your account.

14. Reviews and User Content

Customers are encouraged to submit honest and respectful reviews based on their genuine shopping experience.

Bisma Shopping Mall reserves the right to remove reviews containing:

  • Offensive language
  • Spam
  • False information
  • Promotional content
  • Hate speech
  • Defamatory statements

15. Intellectual Property

All content available on this website, including but not limited to:

  • Logo
  • Website design
  • Product descriptions
  • Images
  • Graphics
  • Icons
  • Text
  • Layout
  • Branding

is the property of Bisma Shopping Mall or its respective owners and is protected by applicable intellectual property laws.

Unauthorized use of our intellectual property may result in legal action where permitted by applicable law.

16. Communication

By creating an account or placing an order, you consent to receive communications from Bisma Shopping Mall relating to your account and purchases, including:

  • Account verification emails
  • Password reset emails
  • Order confirmations
  • Payment confirmations
  • Shipping updates
  • Delivery notifications
  • Customer support responses

You may opt out of promotional communications at any time; however, you will continue to receive essential transactional communications relating to your orders and account.

17. Fraud Prevention

Bisma Shopping Mall reserve the right to request additional information to verify the identity of a customer before processing certain orders.

Orders may be delayed, cancelled, or refused if suspicious activity, inaccurate information, or fraudulent transactions are detected.

18. Limitation of Liability

While we strive to provide accurate information and reliable services, Bisma Shopping Mall shall not be liable for:

  • Delivery delays caused by courier companies.
  • Temporary website downtime.
  • Technical issues beyond our reasonable control.
  • Manufacturer changes to product packaging or specifications.
  • Indirect or consequential losses arising from the use of our website.

Nothing in these Terms excludes liability where such exclusion is prohibited by applicable law.

19. Force Majeure

Bisma Shopping Mall shall not be held responsible for any failure or delay in performing its obligations due to events beyond its reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Earthquakes
  • Fire
  • War
  • Government actions
  • Internet outages
  • Power failures
  • Labour strikes
  • Pandemics
  • Transportation disruptions

20. Privacy

Your use of our website is also governed by our Privacy Policy.

By using our services, you acknowledge that you have read and understood our Privacy Policy.

21. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Any changes will become effective immediately upon publication on this page.

Continued use of the website following such changes constitutes acceptance of the revised Terms.

22. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Islamic Republic of Pakistan.

Any disputes arising from the use of this website shall first be addressed through good-faith discussions between the customer and Bisma Shopping Mall. If the matter cannot be resolved amicably, it shall be subject to the jurisdiction of the competent courts of Pakistan.

23. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

Bisma Shopping Mall

Address:
Near Pani Wali Tanki
Housing Scheme
Jehanian, Khanewal
Punjab, Pakistan

Email:
support@bismamall.com

Phone:
+92 306 4571000

Website:
https://bismamall.com