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General

What is Bisma Shopping Mall?

Bisma Shopping Mall is an online shopping platform offering groceries, household essentials, cosmetics, beverages, clothing, electronics, crockery, baby products, stationery, and many other daily-use items. We deliver locally in Jehanian and nearby areas as well as across Pakistan.

Where is Bisma Shopping Mall located?

Our store is located near Pani Wali Tanki, Housing Scheme, Jehanian, Khanewal, Punjab, Pakistan.

Do I need an account to place an order?

No. You can place an order as a guest. However, creating an account allows you to track orders, save addresses, and enjoy a faster checkout experience.

How do I place an order?

imply browse products, add your desired items to the cart, proceed to checkout, provide your delivery information, choose a payment method, and confirm your order.

Can I modify or cancel my order?

Yes. Orders can be modified or cancelled before they are dispatched. Please contact our support team as soon as possible.

What happens if a product becomes unavailable after I place an order?

We will contact you to discuss the available options, including waiting for restocking, selecting an alternative product, or receiving a refund if payment has already been made.

Can I order multiple products from different categories?

Yes. You can order products from any category in a single order.

Payments

Which payment methods do you accept?

Depending on availability, we accept Debit Cards, Credit Cards, EasyPaisa, JazzCash, and Cash on Delivery for selected areas.

Is online payment secure?

Yes. All online payments are processed through secure payment gateway providers. We never store your card details, CVV, PIN, or banking credentials.

Will I receive a payment confirmation?

Yes. After successful payment, you will receive an order confirmation via email or SMS where applicable.

Shipping & Delivery

Where do you deliver?

We currently deliver throughout Pakistan.

How long does delivery take?

Local orders within Jehanian and nearby areas are usually delivered within 30–45 minutes. Nationwide orders typically arrive within 3–5 business days.

How long does it take to process my order?

Local orders are generally processed within 10–15 minutes, while nationwide orders are dispatched within 2–3 working hours.

How much is the delivery charge?

Delivery charges are calculated at checkout based on your location. Local delivery starts from Rs. 100.

Will I receive a tracking number?

Yes. For courier deliveries, we will provide tracking information once your order has been dispatched.

What if I enter the wrong delivery address?

Please contact us immediately. If the order has already been dispatched, additional delivery charges may apply for redelivery.

What if no one is available to receive my order?

The courier may attempt redelivery. If the parcel is returned to us, additional shipping charges may apply before it is sent again.

Returns & Refunds

What is your return period?

Eligible products may be returned within 7 days of delivery.

Which products can be returned?

Most groceries (where eligible), electronics, clothing, crockery, household products, cosmetics (subject to conditions), and other general merchandise can be returned if they meet our return policy.

Which products cannot be returned?

Perishable food, fresh produce, frozen items, opened cosmetics, used personal care products, and other non-returnable items listed in our Return & Refund Policy.

What reasons qualify for a return?

Wrong product delivered, damaged item, defective product, expired product, missing item, or incorrect quantity.

What proof is required for a return request?

Please provide your order number along with clear photos or videos of the product and its packaging.

How will I receive my refund?

Online payments are refunded to the original payment method whenever possible. Cash on Delivery refunds may be processed through a bank transfer, EasyPaisa, or JazzCash.

How long do refunds take?

Approved refunds are generally processed within 5–7 business days.

Can I exchange a product?

Yes. Eligible products may be exchanged for reasons such as incorrect size, wrong item, or damaged product.

Support

How can I contact customer support?

You can contact us by:

Email: support@bismamall.com

Phone: +92 306 4571000

What are your customer support hours?

Our support team is available during our regular business hours. You can also email us anytime, and we'll respond as soon as possible.