Shipping Policy

Effective Date: July 2, 2026
Last Updated: July 2, 2026

At Bisma Shopping Mall, we are committed to delivering your orders quickly, safely, and efficiently. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

1. Delivery Coverage

Bisma Shopping Mall currently delivers orders across Pakistan.

Our delivery services include:

  • Local Delivery: Jehanian and nearby areas through our own delivery team.
  • Nationwide Delivery: Other cities and regions of Pakistan through trusted third-party courier partners.

Delivery availability may vary depending on your location.

2. Order Processing

Orders are processed after successful order confirmation.

Estimated processing times are:

Local Orders (Jehanian and nearby areas)

  • Orders are typically processed within 10 to 15 minutes.

Nationwide Orders

  • Orders are generally processed and dispatched within 2 to 3 working hours during business hours.

Orders placed after business hours, on weekends, or on public holidays may be processed on the next working day.

3. Estimated Delivery Time

Delivery times are estimates and may vary depending on your location and courier operations.

Local Delivery

  • Approximately 30 to 45 minutes after order confirmation.

Nationwide Delivery

  • Approximately 3 to 5 business days after dispatch.

Some remote locations may require additional delivery time.

4. Shipping Charges

Shipping charges are calculated based on factors including:

  • Delivery location
  • Order size and weight
  • Selected delivery method
  • Promotional offers (if applicable)

Shipping charges will be displayed during checkout before your order is confirmed.

Local delivery charges and nationwide courier charges may differ.

5. Order Tracking

For eligible nationwide orders, customers will receive:

  • Courier company details
  • Shipment tracking number (where available)
  • Email updates regarding order status

Customers can also track their order status by logging into their Bisma Shopping Mall account where applicable.

6. Delivery Inspection

We encourage customers to inspect their order at the time of delivery.

If you notice:

  • Damaged packaging
  • Missing items
  • Incorrect products
  • Signs of tampering

please notify the delivery representative (where possible) and contact our customer support team immediately.

Prompt reporting helps us resolve issues more efficiently.

7. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided:

  • Delivery may be delayed.
  • Additional shipping charges may apply.
  • Reshipping costs may be the responsibility of the customer.

Bisma Shopping Mall is not responsible for delays resulting from incorrect customer information.

8. Failed Delivery Attempts

If a delivery cannot be completed because:

  • The customer is unavailable,
  • The customer cannot be contacted,
  • The delivery address is inaccessible,
  • Incorrect delivery information was provided,

the order may be returned to Bisma Shopping Mall.

If the customer later requests redelivery, additional delivery charges may apply.

Where payment has already been received, any eligible refund will be processed in accordance with our Return & Refund Policy after communication with the customer.

9. Delivery Delays

Although we make every effort to deliver orders within the estimated timeframe, delays may occasionally occur due to circumstances beyond our control, including:

  • Weather conditions
  • Public holidays
  • Eid holidays
  • Courier operational delays
  • Heavy order volumes
  • Road closures
  • Government restrictions
  • Natural disasters
  • Other unforeseen events

We appreciate your patience in such situations and will keep you informed whenever possible.

10. Partial Shipments

If one or more items in your order become temporarily unavailable, Bisma Shopping Mall will contact you before dispatch.

Depending on your preference, we may:

  • Wait until all items are available and ship the complete order.
  • Dispatch available items first and send the remaining items later (where feasible).
  • Offer an alternative product.
  • Cancel the unavailable item and issue a refund if applicable.

No partial shipment will be made without discussing the available options with you.

11. Delivery Partners

For nationwide deliveries, Bisma Shopping Mall works with reputable courier service providers.

The courier partner assigned to your order may vary depending on:

  • Delivery destination
  • Service availability
  • Parcel size
  • Operational requirements

12. Customer Responsibilities

Customers are responsible for:

  • Providing accurate contact information.
  • Providing a complete delivery address.
  • Being available to receive the order.
  • Inspecting the package upon delivery.
  • Reporting any issues within the applicable return period.

Failure to meet these responsibilities may affect delivery timelines or eligibility for certain claims.

13. Changes to this Shipping Policy

Bisma Shopping Mall reserves the right to update or modify this Shipping Policy at any time.

Any changes will become effective immediately upon publication on this page.

14. Contact Us

If you have any questions regarding shipping or delivery, please contact us.

Bisma Shopping Mall

Address:
Near Pani Wali Tanki
Housing Scheme
Jehanian, Khanewal
Punjab, Pakistan

Email:
support@bismamall.com

Phone:
+92 306 4571000

Website:
https://bismamall.com