Privacy Policy

Effective Date: July 2, 2026
Last Updated: July 2, 2026

This Privacy Policy applies to all visitors, customers, and users of bismamall.com.

Welcome to Bisma Shopping Mall. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from bismamall.com.

1. Information We Collect

When you use our website, we may collect the following information:

Personal Information

  • Full Name
  • Email Address
  • Mobile Number
  • Billing Address
  • Shipping Address
  • Account Login Information
  • Order History

Transaction Information

When you place an order, we collect information related to:

  • Purchased products
  • Order amount
  • Payment method
  • Delivery preferences

For your security, online payments are securely processed through trusted third-party payment gateway providers. Bisma Shopping Mall does not store customers’ debit card numbers, credit card numbers, CVV codes, PINs, banking credentials, or mobile wallet passwords.

Technical Information

We may automatically collect:

  • IP Address
  • Browser Type
  • Device Information
  • Operating System
  • Pages Visited
  • Date and Time of Visit
  • Website Usage Information

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Create and manage your customer account.
  • Verify customer identity when necessary.
  • Send order confirmations and delivery updates.
  • Respond to your inquiries and support requests.
  • Improve our website, products, and customer experience.
  • Detect and prevent fraudulent or unauthorized activities.
  • Comply with legal and regulatory obligations.

3. Customer Accounts

Customers may create an account on our website to enjoy a faster checkout experience, track orders, manage addresses, and access order history.

You are responsible for maintaining the confidentiality of your login credentials.

4. Payments

We offer secure payment options, which may include:

  • Debit Cards
  • Credit Cards
  • EasyPaisa
  • JazzCash
  • Cash on Delivery (where available)

All online payments are processed using secure payment gateways. Bisma Shopping Mall does not store sensitive payment information such as card numbers, CVV codes, PINs, or banking passwords.

5. Delivery Information

We currently provide delivery services within Pakistan and continue to expand our delivery network to better serve customers across the country.

Depending on your location, orders may be delivered through:

  • Our own delivery team (for selected local areas)
  • Trusted third-party courier companies for nationwide deliveries

We only share the information necessary for successful delivery, such as your name, address, and contact number.

6. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

  • Remember your shopping cart.
  • Keep you logged into your account.
  • Remember your preferences.
  • Improve website performance.
  • Analyze website traffic.

You may disable cookies through your browser settings, although some website features may not function properly. By continuing to use our website, you consent to the use of cookies as described in this Privacy Policy.

7. Sharing of Information

We value your privacy and do not sell, rent, or trade your personal information.

Your information may only be shared with:

  • Payment gateway providers
  • Courier and delivery partners
  • Technology and hosting service providers
  • Government or regulatory authorities when required by law

Only the minimum necessary information is shared.

8. Data Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, misuse, alteration, or disclosure.

Our security measures include:

  • Secure HTTPS (SSL) encryption
  • Password-protected customer accounts
  • Secure hosting infrastructure with regular security monitoring.
  • Regular software updates
  • Access controls for administrative accounts

While we strive to protect your information, no method of transmission over the internet can be guaranteed to be completely secure.

9. Data Retention

We retain customer information only for as long as necessary to:

  • Process orders
  • Provide customer support
  • Maintain business records
  • Comply with legal and tax requirements
  • Resolve disputes

After this period, personal information will be securely deleted or anonymized where appropriate.

10. Marketing Communications

If you choose to subscribe to our newsletters or promotional updates, we may send you information regarding:

  • New products
  • Promotions
  • Discounts
  • Special offers

You may unsubscribe at any time using the unsubscribe link included in our emails or by contacting us directly.

11. Third-Party Services

Our website may use trusted third-party services to improve functionality and customer experience. These services may include payment gateways, mapping services, analytics platforms, customer support tools, marketing platforms, and courier partners.

Each third-party provider maintains its own privacy practices, and we encourage you to review their respective privacy policies.

12. Your Rights

You have the right to:

  • Access your personal information.
  • Request correction of inaccurate information.
  • Request deletion of your information where legally permissible.
  • Withdraw consent for marketing communications.
  • Contact us regarding any privacy concerns.

13. Children’s Privacy

Our website is intended for general audiences. While anyone may browse our website, we do not knowingly collect personal information from children without appropriate parental or guardian involvement where required by applicable law.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or business practices.

The updated version will always be published on this page with the revised Effective Date.

15. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

Bisma Shopping Mall

Address:
Near Pani Wali Tanki
Housing Scheme
Jehanian, Khanewal
Punjab, Pakistan

Email:
support@bismamall.com

Phone:
+92 306 4571000

Website:
https://bismamall.com

16. Account Deletion

If you wish to delete your Bisma Shopping Mall account or request the removal of your personal information, you may contact our support team. Certain information may be retained where required by law, taxation regulations, fraud prevention, or legitimate business purposes.

Thank you for trusting Bisma Shopping Mall. We value your privacy and are committed to protecting your personal information.